ACI Blueteam Travel

COMPANY PROFILE

Key people

Piergiulio Donzelli, managing director, ACI blueteam
Alfredo Pezzani, chief business officer, ACI blueteam
Paolo Bertola, commercial and service delivery director, ACI blueteam
Sandro Calzoni, CTO, ACI blueteam
Francesca Mazzon, country leader, FCM Italy
Marcus Eklund, global managing director, FCM

Main industry sectors

Defence and aerospace, education, engineering, forestry, wood, pulp and paper, government and public sector, healthcare and pharmaceutical, information technology, manufacturing, media and entertainment, music and film touring, oil and gas, retail, shipping and fisheries, sport, telecoms and postal services, transport sector and logistics

Services in addition to business travel

Consultancy, group travel, incentives, leisure travel, meetings and events, sustainability programmes, venue sourcing, VIP travel

Type of company

ACI blueteam is a public limited company (SPA). Flight Center Travel Group is listed on the Australian Stock Exchange.

Awards and accreditations

ACI blueteam: ISO 9001, 14001, 27001 certified
FCM: Travel Partner of the Year - Global TMC, Business Travel Awards 2022
FCM: Europe’s Leading TMC for 10 years running, World Travel Awards

Office locations

ACI blueteam: Rome, Luisago, Jersey City plus partners in Ancona, Varese, Turin, Padua, Bari, Bergamo and Milan
FCM: Glasgow, London, Manchester, Dublin and in more than 95 countries worldwide

Association and network membership

Virtuoso, The BTA, GBTA, ITM, NBTA, SBTA, VDR

Full-time equivalent staff

ACI blueteam 245 | FCM 6,500 globally

Average length of service (years)

10+

ESG/CSR policies

ACI blueteam supports the charity Soleterre Onlus in providing emergency support in Ukraine and specifically the renovation project of a former boarding school in Novoyarychiv

GDS

Amadeus

Online booking tools

ACI blueteam: WonderMiles, SAP Concur
FCM: Amadeus cytric, FCM Platform

Expense management tools

SAP Concur

Other technology (I=in-house, T=third-party)

Air reshopping I
Auditing I
Business intelligence I
Data visualisation I
Disruption management I
Hotel reshopping I
Meetings management I
Mobile booking app I
Mobile itinerary app I
Peer benchmarking I
Personalised trip recommendation I
Pre-trip approval I
Profile management I
Quality assurance I
Sustainability reporting I
Traveller tracking I
Travel risk management I
Unused ticket management I

Technology strategy

ACI Blueteam has invested in an internal IT department which maintains and evolves the technological platforms in support of travel consultants and customers. The team is made up of systems experts but also IT engineers and project managers who create tailormade software to facilitate the activities carried out by travel agents and to improve the customer experience of travellers

NDC content

WonderMiles with the recent addition of Air France/KLM NDC content

Biggest innovation of 2022

Enhancement to WonderMiles platform, of which ACI blueteam is the exclusive distributor for Italy