COMPANY PROFILE
Key staff
John Snyder, president and CEO, BCD Travel, CEO, BCD Group (until
1 July 2023, when Stephan Baars takes over as CEO)
Cees Batenburg, global chief financial officer, BCD Travel
Mike Janssen, global COO & CCO, BCD Travel
Michèle Lawley, president, Europe
Jorge Cruz, executive VP, global sales & marketing
Lisa McKenzie, senior vice president, global sales
Main industry sectors
Chemical industries, defence and aerospace, financial and professional services, food, drink and tobacco, healthcare and pharmaceutical, information technology, manufacturing, media and entertainment, mining, music and film touring, oil and gas, retail, shipping and fisheries, transport sector and logistics, utilities
Services in addition to business travel
Consultancy, group travel, incentives, meetings and events, passport and visa services, sustainability programmes, traveller wellbeing services, venue sourcing, VIP travel
Type of company
Private company, owned by BCD Group
Awards and accreditations
- Women Impact Tech 100 List
- SAP Concur Distinguished Partner Award
- Gold Stevie Award for Best Travel App (TripSource)
- Silver Stevie Award for Most Valuable Service (COVID-19 InfHub)
- Germany’s Best (companies and brands) 2022
- EcoVadis Platinum Outstanding Level
- Advanced level for EcoVadis Carbon Action Module assessment, placing BCD in the top 2% of the 15,000+ companies that have been assessed
- First global TMC to have science-based target validated by the Science Based Targets initiative (SBTi)
- Silver Step TwIntranet & Digital Workplace award with special recognition within the Microsoft 365 solutions and adoption category (MySource)
- Danish Travel Awards’ Best Business Travel Agency
- ServiceValue/WELT TV 2022’s Highest Customer Satisfaction in the Business Travel Service Provider category
- SNCF’s Top Travel Agency for encouraging sustainable travel to its employees and clients
- ISO14001 and 45001 certified environment, health and safety management system across all majority-owned markets
Office locations
Global network spans more than 100 countries
Association and network membership
AFTM, The BTA, DBTA, DRV, FBTA, GBTA, ITM, NBTA, SBTA, VDR, ANVR, ABTA, BATM, DRF, IATA, ITM, NATM, SMAL, SRF, VIRKE
GDS
Amadeus, Sabre. Primary GDS depends on region/country
Online booking tools
Amadeus cytric, GetThere, SAP Concur
Expense management tools
SAP Concur
Other technology (I=in-house, T=third-party)
Air reshopping I, T
Business intelligence I, T
Data visualisation I, T
Disruption management I, T
Hotel reshopping I, T
Meetings management I
Mobile booking app I
Mobile itinerary app I
Personalised trip recommendation I
Pre-trip approval I
Profile management I
Quality assurance I
Sustainability reporting I, T
Traveller tracking I, T
Travel risk management I, T
Unused ticket management I, T
Technology strategy
BCD Travel’s open cloud-based platform delivers tailored, digital solutions to every programme stakeholder. The company builds, buys and partners across its technology portfolio to suit the needs of the business segments and meet changing industry trends. It offers a competitive set of proprietary, cloud-based solutions, built from the ground up, with in-house developers. BCD Travel says it was the first TMC to offer a marketplace of technology partners and provide open access to its data and systems
NDC content
BCD’s NDC Opt-In Program empowers clients to choose the content strategy that best meets their programme’s needs. If clients decide there is sufficient additional value offered by specific airlines’ NDC content, they can opt-in to access that content
Biggest innovation of 2022
AgentSource is a unified point of sale platform for BCD Travel consultants that consolidates traveller profiles, trip status and multi-category content. When the floodgates opened in 2022 and travel resumed at a higher than anticipated rate, AgentSource allowed agents to work more efficiently and maintain a higher-than-average traveller satisfaction rate
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