Clarity Business Travel

COMPANY PROFILE

Key staff

Pat McDonagh, CEO of Clarity
Redmond Walsh, CEO of Portman Travel Group
Mark Nevin, CFO
Paul Hemmingway, finance director
Sue Chapman, commercial director
Paul Casement, account management director

Main industry sectors

Charity and not for profit, construction, education, engineering, financial and professional services, government and public sector, hotels, tourism and catering, manufacturing, media and entertainment, oil and gas, retail, sport, transport sector and logistics, utilities

Services in addition to business travel

Group travel, incentives, leisure travel, meetings and events, passport and visa services, sustainability programmes, traveller wellbeing services, venue sourcing, VIP travel

Type of company

Limited company. Part of Portman Travel Group

Awards and accreditations

• Service Mark with Distinction from Institute of Customer Service
• Agency Sustainability Progress Award from Greengage
• ISO14001 (Environmental Management System) and ISO50001 (Energy Management) accreditations

Online transactions

72%

Transactions

Air 15.2% | Hotel 48.8% | Rail 32.3% | Car 1% | MICE 1.3% | Other 1.4%

Trips

Short-haul 74.25% | Long-haul 23.75%

Top destinations

Short-haul: United Kingdom, Germany, Spain, France, Netherlands
Long-haul: USA, UAE, South Africa, India, Canada

Office locations

Manchester, Bristol, Bury St Edmunds, East Kilbride, Edinburgh, Southampton, Tralee – Ireland. Netherlands

Association and network membership

One Global Travel, The BTA, GBTA, ITM

Full-time equivalent staff

390

Average length of service (years)

8

Average industry experience (years)

14

ESG/CSR/DEI policies

• Pledge to be carbon neutral by 2030
• Sound sourcing policy to ensure suppliers endorse the highest standards of environmental practices 
• Track progress and achievements towards selected UN Sustainable Development Goals 
• Real Living Wage employer, adhering to the Ethical Trading Initiative (ETI) base code with no zero hours contracts
• Mindful Employer recognising the importance of looking after employees’ physical and mental health
• Member of the Institute of Customer Service
• First travel management company in the UK to set up an apprenticeship scheme for business travel in 2014
• Report and publish activities and progress on CSR through recognised web portals, including NETPositives and EcoVadis

GDS

Travelport, Sabre, Amadeus

Online booking tools

SAP Concur, Go2Book (SABS)

Expense management tools

SAP Concur

Other technology (I=in-house, T=third-party)

Air reshopping I 
Business intelligence I 
Data visualisation I 
Disruption management I 
Hotel reshopping I 
Meetings management I 
Mobile booking app I 
Mobile itinerary app I 
Peer benchmarking I 
Personalised trip recommendation I 
Pre-trip approval I 
Profile management I 
Quality assurance I 
Sustainability reporting I 
Traveller tracking I 
Travel risk management I 
Unused ticket management I 

Technology strategy 

Proprietary  

NDC content

Through an aggregator 

Biggest innovations of 2022

Service mark with distinction accreditation with the Institute of Customer Service