Corporate Travel Management (CTM)

COMPANY PROFILE

Key staff

Debbie Carling, CEO EMEA
Michael Healy COO EMEA
Brian Sheerin CTO EMEA
Stuart Birkin, general manager, Scotland
Louise Hutchinson-Chambers, general manager, Bradford 
Salv Silvera, general manager, Southern England
Shelley Mathews, EVP Sales, EMEA

Main industry sectors

Financial and professional services, government and public sector, healthcare and pharmaceutical, information technology, media and entertainment, oil and gas, retail, sport

Services in addition to business travel

Consultancy, group travel, incentives, meetings and events, passport and visa services, sustainability programmes, traveller wellbeing services, venue sourcing, VIP travel

Type of company

Listed on the Australian Securities Exchange (ASX:CTD)

Online transactions

65%

Transactions

Air 18% | Hotel 32% | Rail 41% | Car 9%

Trips

Short-haul 71% | Long-haul 29%

Top destinations

Short-haul: Glasgow, Edinburgh, Belfast, Aberdeen, Paris
Long-haul: New York, Los Angeles, Dubai, Mumbai, Boston

Office locations

London, Bradford, Manchester, Glasgow. Europe, North America, Asia, Australia & New Zealand.

Association and network membership

Advantage Travel Partnership, Radius Travel, TourCom Travel Management, The BTA, GBTA, ITM

Full-time equivalent staff

2,855 globally

Average length of service (years)

4.5

DEI policy

• Corporate Travel Management is an equal opportunities employer and is committed to and promotes a policy of equality of opportunity through the equal treatment of its employees and job candidates, as well as to opposing all forms of discrimination in the workplace
• CTM complies with all legislation relating to DEI and does not tolerate any acts of discrimination based upon sex, sexual orientation, gender reassignment, marital status, pregnancy and maternity, nationality, colour, race, national origin, religion or belief, political conviction, age or disability
• Promote a culture of equality of opportunity and treatment across all parts of the company. CTM employees are recruited without reference to sex, sexual orientation, gender reassignment, marital status, pregnancy and maternity, nationality, colour, race, national origin, religion or belief, political conviction, age or disability
• CTM is committed to making reasonable adjustments to any job, working practice or working environment, so that individuals who are known to have disabilities are able to compete for positions on equal terms with others. The individuals themselves are responsible for ensuring that any disability is discussed with their manager or supervisor, in order that appropriate action can be taken.

GDS

Sabre, Amadeus 

Online booking tools

SAP Concur, Lightning

Expense management tools

Chrome River, SAP Concur

Other technology (I=in-house, T=third-party)

Air reshopping T 
Auditing T  
Business intelligence T  
Data visualisation T  
Disruption management T  
Hotel reshopping T  
Meetings management I
Mobile booking app I
Mobile itinerary app I 
Peer benchmarking T  
Personalised trip recommendation I 
Pre-trip approval I 
Profile management T  
Quality assurance I 
Sustainability reporting T  
Traveller tracking I 
Travel risk management T 
Unused ticket management I 

NDC content 

CTM was one of the first TMCs to embrace NDC in both its Lightning online booking tool and agent platforms, receiving Level 3 certification by IATA in May 2018. CTM is now Level 4 certified for NDC and continues to invest in cutting edge airline retailing 

Biggest innovation of 2022

Expanding Carbon Budget technology from Lightning OBT to CTM Portal, where travel and sustainability managers can monitor and manage carbon budgets by company, division and individual traveller from one place. To support flexible and agile travel policies, travellers and teams can now transfer their unused carbon allowance to other teams as travel demands flex for different part of an organisation, boosting engagement and awareness of sustainability programmes