CT Business Travel 

COMPANY PROFILE

Key staff

Mark Kempster, CEO 
Clare Collins, managing director
Thomas Kempster, technical director
David Bevan, financial director
‘Willow’, wellness director 

Main industry sectors

Charity and not for profit, construction, education, financial and professional services, food, drink and tobacco, healthcare and pharmaceutical, information technology, manufacturing, media and entertainment, mining, music and film touring, oil and gas, property, retail, sport, transport sector and logistics

Services in addition to business travel

Consultancy, group travel, incentives, leisure travel, meetings and events, passport and visa services, sustainability programmes, traveller wellbeing services, venue sourcing, VIP travel

Type of company

Limited company 

Awards and accreditations

IATA, ABTA, ATOL, Investors in People, ISO, Cyber Essentials 

Online transactions

32%

Transactions

Air 62% | Hotel 24% | Rail 5% | Car 4% | MICE 5%

Trips

Short-haul 57% | Long-haul 43%

Top destinations

Short-haul: Paris, Frankfurt, Barcelona, Madrid, Munich
Long-haul: New York, Los Angeles, Abu Dhabi, Dubai, Singapore 

Office locations

London, Tunbridge Wells, Cardiff 

Association and network membership

Uniglobe, The BTA, GlobalStar

Full-time equivalent staff

73

Average length of service

7 years

Average industry experience

11 years

ESG/CSR policies

• CT works with clients to engage them in a credible sustainability policy together with offset policy
• Became a partner with KLM on SAF
• Works with staff to encourage environmentally sustainable employment with the company  

Online booking tools

Atriis, SAP Concur

Expense management tools

SAP Concur

Other technology (I=in-house, T=third-party)

Auditing I 
Business intelligence I 
Data visualisation I 
Disruption management I 
Hotel reshopping T 
Meetings management I 
Mobile booking app T 
Mobile itinerary app I 
Personalised trip recommendation I 
Pre-trip approval I 
Profile management I, T 
Quality assurance I, T 
Sustainability reporting T 
Traveller tracking T 
Travel risk management T 
Unused ticket management T 

Technology strategy 

CT invests as much as it can by way of time and money to create new innovative ideas and stay relevant  

NDC content 

Yes, via booking tool and consultants  

Biggest innovation of 2022 

Client workflow process and visibility creation of offline bookings progress