Diversity Travel

COMPANY PROFILE

Key staff 

Christopher Airey, managing director
Sam Whittle, commercial director
Stu Booy, customer service director
Eddie Shaw, finance director
David Coe, sales director (UK)
Jamie De Freitas, SVP sales (Europe)

Main industry sectors

Charity and not for profit, education, government and public sector

Services in addition to business travel

Consultancy, group travel, meetings and events, sustainability programmes

Type of company

Private company

Awards and accreditations

• ISO9001, ISO14001, ISO27001
• Cyber Essentials Plus
• Business Declares member

Online transactions

54%

Transactions

Air 42.7% | Hotel 21.6% | Rail 34.1% | Other 1.6%

Trips

Short-haul 29% | Long-haul 71%

Top destinations

Short-haul: London, Edinburgh, Manchester, Amsterdam, Geneva
Long-haul: Nairobi, New York, Johannesburg, Singapore, Entebbe 

Office locations

Manchester, Washington, DC

Association and network membership

Advantage Global Network, The BTA, GBTA, ITM

Full-time equivalent staff

278

Average length of service

4.8 years

Average industry experience

9 years

ESG/CSR/DEI policies

• Carbon-neutral since 2011. Appointed a head of environmental action to implement net zero strategy
• Member of Business Declares, a collective of sustainability-conscious organisations
• Your View annual employee survey allows for proactive conversations about the workplace and wider culture
• Diversity Foundation is a charity created by company chair Harish Sodha which supports mental health outreach in rural Uganda
• Commitment to the promotion of a policy of equal opportunities for all current and prospective employees
• Annual DEI survey 
• Clear pathways for women to succeed in the business, with focus on management and IT positions
• Zero-tolerance approach to any form of discrimination 
• Use of gender de-coder in job adverts so applicants are not restricted or deterred based on gender-biased language

GDS

Travelport

Online booking tools

Gateway (proprietary) which combines all content in one place across UK & European rail, air, hotel, taxi, car rental and other ground services

Expense management tools

Expensify, SAP Concur, Zoho Expense. Integrations with most third-party expense systems

Other technology (I=in-house, T=third-party)

Air reshopping T 
Business intelligence I 
Data visualisation I 
Meetings management T 
Mobile booking app T (mTrip)
Mobile itinerary app T (mTrip)
Peer benchmarking I 
Pre-trip approval I 
Profile management I 
Quality assurance I 
Sustainability reporting I 
Traveller tracking T 
Travel risk management T 
Unused ticket management T 

Technology strategy 

Work globally in a cloud environment (Microsoft Azure and Rackspace). Diversity uses a combination of proprietary and third party technology, choosing the most appropriate solution to meet the needs of customers. Proprietary technology is developed inhouse with the support of selected specialist development houses such as DataArt. 

NDC content 

Travelfusion and Travelport 

Biggest innovation of 2022 

Brand new suite of online tools, completely rebuilt to ensure the best user experience