Eton Travel Management

COMPANY PROFILE

Key staff 

Chris Thelen, CEO
Julie Cope, group managing director
James O’Donnell, key partnerships director
Alison Rogers, head of Detonate (VIP music & entertainment division)
Chris Klinker, head of specialist sales
Claire Lucas, EMEA implementation manager

Main industry sectors

Charity and not for profit, education, financial and professional services, healthcare and pharmaceutical, information technology, manufacturing, media and entertainment, music and film touring, sport

Services in addition to business travel

Group travel, leisure travel, meetings and events, passport and visa services, VIP travel

Type of company

Privately owned

Online transactions

40%

Transactions

Air 59% | Hotel 20% | Rail 10% | Car 1% | MICE 5% | Other 5%

Trips

Short-haul 80% | Long-haul 20%

Top destinations

Short-haul: Dusseldorf, Frankfurt, Geneva, Amsterdam, Paris
Long-haul: Tokyo, New York, San Francisco, Dubai, Los Angeles

Office locations

Wokingham, London, Cork

Association and network membership

Advantage Global Network, American Express GBT Travel Partner Network, The BTA

Full-time equivalent staff

85

Average length of service

14 years

Average industry experience

20 years

ESG/CSR/DEI policies

• Committed to the highest standards of corporate citizenship
• Culture and values are rooted in service, integrity, and taking personal responsibility for actions, outcomes and reputation
• Tackle the important principle of carbon reduction but also embrace sustainability in its wider sense
• Be a positive influence on the world focusing on the three areas: people,  planet, prosperity – meeting the needs of the present without compromising the needs of future generations
• Committed to encouraging equality, diversity and inclusion among its workforce, and eliminating unlawful discrimination. The aim is for the workforce to be truly representative of all sections of society and its customers, and for each employee to feel respected and to give their best
• In providing goods and/or services and/or facilities, Eton is also committed against unlawful discrimination of customers or the public

GDS

Sabre

Online booking tools

SAP Concur

Expense management tools

SAP Concur

Other technology (I=in-house, T=third-party)

Air reshopping T 
Business intelligence T 
Data visualisation T 
Disruption management T 
Hotel reshopping T 
Mobile booking app T 
Mobile itinerary app T 
Pre-trip approval T 
Profile management T 
Quality assurance T 
Sustainability reporting T 
Traveller tracking T 
Travel risk management T 

Other technology 

Compleat is Eton’s mid-office solution. As a Concur Elite partner, this allows Eton to use Compleat to connect the Concur eco-system of apps to deliver highly automated solutions across the booking journey, from approval through to expense  

Technology strategy 

Eton’s technology strategy is to use the best available client-facing third-party solutions, and tightly integrate dataflows via a proprietary agent-facing data layer and rules engine. This allows integration of new technologies into workflows with much greater ease, but also configurability of highly dynamic internal workflows, for example automated expense reconciliation  

NDC content 

Via an NDC aggregator

Biggest innovation of 2022 

New back-office technology, email management system, and telephone system that will support Eton’s future growth and client servicing. Achieved TMC Elite status with SAP Concur. Developed an in-house out of hours service. Signed new partnerships with three US-based TMCs to fulil their clients in EMEA