Global Travel Management

COMPANY PROFILE

Key staff 

Scott Pawley, managing director
Paul Baker, sales director
Kelly Packington, operations director
Natalie Pawley, director
Mark Wilson, marketing director

Main industry sectors

Defence and aerospace, food, drink and tobacco, healthcare and pharmaceutical, information technology, oil and gas, retail

Services in addition to business travel

Passport and visa services, sustainability programmes, traveller wellbeing services, venue sourcing, VIP travel

Type of company

Private limited company

Online transactions

23%

Transactions

Air 48% | Hotel 22% | Rail 23% | Car 4% | MICE 0% | Other 3%

Trips

Short-haul 58% | Long-haul 42%

Top destinations

Short-haul: Amsterdam, Milan, Munich, Paris and Zurich
Long-haul: Chicago, Johannesburg, New York, San Francisco, Singapore

Office locations

Woking, Surrey

Association and network membership

Advantage Global Network, Advantage Travel Partnership, Focus Travel Partnership

Full-time equivalent staff

21

Average length of service

14 years

Average industry experience

22  years

ESG/CSR/DEI policies

• Partners with Trees4Travel to offer a long-term sustainable scheme to remove carbon from the atmosphere
• Guidance on corporate clients' travel related CO2 is provided prior to booking, thus enabling customers to make informed choices about the type of aircraft (for example) they choose to fly on
• GTM believes strongly in the general aims of DEI policies, whilst simultaneously and continuously striving to achieve the goals of its own DEI programme

GDS

Travelport Smartpoint

Online booking tools

Atriis, SAP Concur

Expense management tools

SAP Concur

Other technology (I=in-house, T=third-party)

Air reshopping I, T 
Auditing T 
Business intelligence T 
Data visualisation T 
Disruption management T 
Hotel reshopping I 
Mobile booking app T 
Mobile itinerary app T 
Peer benchmarking T 
Personalised trip recommendation T 
Pre-trip approval I, T 
Profile management T 
Quality assurance T 
Sustainability reporting I, T 
Traveller tracking I, T 
Travel risk management T 
Unused ticket management I 

Other technology

Uses machine-learning powered technology to engage with and provide customers with personalised products for every trip. Also offers all customers the latest mobile technology to enable, amongst other benefits, automatic itinerary updates and flight disruption data to reduce traveller friction 

Technology strategy 

GTM’s technology strategy continues to focus on its close relationship with third-party tech suppliers to develop and deliver leading technology that benefits customers in numerous ways  

NDC content 

Via GDS, Atriis and directly with some airlines 

Biggest innovation of 2022 

GTM has continued to develop the effectiveness of its 'Your Concierge' machine learning AI technology, driving improved adoption levels and improving technology and content. All of which has led to less disruption for its customers in the face of general travel delays during the past twelve months