Key people: 
Suzanne Horner Chief executive officer
David Bishop Chief commercial officer
Steve Fisher Chief technology officer
Alison Knight Operations director
Richard Allardice Finance director

Main industry sectors: Fashion, technology, construction, financial services and professional sport

Other services: MICE, consulting, luxury leisure travel, specialist sport travel management, Square1 branding & marketing agency

Type of company: Family business

Transactions handled online: 56%

Transactions: Air 28% | Hotel 21% | Rail 46% | Car 5%

Geographical breakdown of transactions: UK/Ireland 31% | Short-haul 43% | Long-haul 26%

Top destinations:
Short-haul London, Paris, Frankfurt, Munich, Madrid
Long-haul Dubai, New York, San Francisco, Los Angeles, Doha

Office locations: Colchester, London, Manchester, Leamington Spa. Member of Radius, with offices in 100+ countries

Association and network membership: The BTA, Radius Travel

UK full-time equivalent staff: 206
Average length of service: 15 years
Average industry experience: 20 years

GDS: Travelport

Online booking tools: YourTrip (Atriis)

Expense management tools: Certify

Other technology: YourTrip+ in-trip AI travel concierge (Grapevine), YourTrip app (mobile booking & travel itinerary tool powered by Atriis), PowerBI reporting suite (Microsoft), YourProfile profile management tool, YourData data warehouse, YourHub invoice storage and itinerary management tool

NDC content: Yes via online booking tool YourTrip+

Biggest innovations in 2020: YourTrip+ automatically recommends hotels, transfers and restaurants to clients both before and during their trip. The retail-style experience makes personalised recommendations based on the traveller’s previous individual choices and adheres to their company’s travel policy.