Internova Travel Group

COMPANY PROFILE

Key staff

Maria Baty, managing director, ALTOUR International
Jason Oshiokpekhai, managing director, Global Travel Collection UK
Sue Gill, president, YES
Jacqueline Dobson, president, Barrhead Travel

Main industry sectors

Construction, engineering, financial and professional services, healthcare and pharmaceutical, hotels, tourism and catering, media and entertainment, music and film touring, oil and gas, property, retail, sport

Services in addition to business travel

Group travel, incentives, leisure travel, meetings and events, passport and visa services, sustainability programmes, traveller well-being services, venue sourcing, VIP travel

Type of company

Owned by private equity (Certares)

Awards and accreditations

• Certified PCI-DSS Level 1
• EcoVadis Bronze
• Sue Gill named to Micebook Power 50 
• Barrhead Travel named one of Best Companies and inducted into the UK’s Best 100 Companies to Work For

Online transactions

30%

Transactions

Air 56% | Hotel 25% | Rail 4% | Car 2% | MICE 10% | Other 3%

Trips

Short-haul 70% | Long-haul 30%

Top destinations

Short-haul: Paris, Frankfurt, Milan, Zurich, Rome
Long-haul: New York, Dubai, Los Angeles, Miami, Qatar

Office locations

London, Reading, Manchester, Halifax and Glasgow. Global network of partners in over 80 countries

Association and network membership

Advantage Travel Partnership, Travel Leaders Network, Virtuoso, The BTA, ABTA

Full-time equivalent staff

764

Average industry experience (years)

14

ESG/CSR/DEI policies

• Internova Travel Group takes an active role in making a positive impact on the economy, environment and greater society. The company is committed to long-term sustainable initiatives that focus on how it does business, how it services customers, how it treats others and how to preserve beautiful destinations on the planet
• One of Internova’s core values is 'Everyone Belongs' which is the belief that power that comes from a diverse team of respectful professionals that is inclusive of all people and thought. The company has established and is currently executing a DEI strategic plan that includes awareness training, recruitment & retention policies, connecting with diversity-focused organisations,  internal and external messaging and employee engagement

GDS

Sabre, Galileo, Amadeus

Online booking tools

Atriis, SAP Concur, Traveltek

Expense management tools

SAP Concur

Other technology (I=in-house, T=third-party)

Air reshopping T 
Business intelligence T 
Data visualisation T 
Disruption management I 
Hotel reshopping T 
Meetings management I 
Mobile booking app T 
Mobile itinerary app T 
Peer benchmarking T 
Personalised trip recommendation I 
Pre-trip approval I 
Profile management I 
Quality assurance T 
Sustainability reporting T 
Traveller tracking T 
Travel risk management T 
Unused ticket management I 

Other technology tools

ALTOUR Connect, DEEM, online MI suite portals, Onsolve/Stabilitas and ExLog Global risk management platforms 

Technology strategy

The company reviews every business request and determines if it should buy (license) or build. Factors in that decision-making process include cost, speed to market, customisation needs and whether a best-in-class product already exists that can easily plug and play into the company’s environment and workflows. The company has a mix of full-time employees (on and offshore) as well as contractor resources which allows it to scale up and down  

NDC content

Atriis/ALTOUR Connect system 

Biggest innovations of 2022

Internova Travel Group has adopted a more purpose-driven culture, grounded in the belief in a human’s superior ability to plan, book, manage and reconcile travel. The company has increased its focus on ESG (environmental, social, and governance) to build a more sustainable, equitable and ethical future for all. The company also continues to advocate for the travel advisor community