Sunways Business Travel

COMPANY PROFILE

Key staff 

Mark Colley, managing director
Samantha Nolan, head of business travel 
Sara Colley, head of meetings & events 
Anne-Marie Crawford, sales director

Main industry sectors

Construction, engineering, financial and professional services, healthcare and pharmaceutical, information technology, manufacturing, media and entertainment

Services in addition to business travel

Consultancy, group travel, incentives, leisure travel, meetings and events, passport and visa services, sustainability programmes, traveller wellbeing services, venue sourcing, VIP travel

Type of company

UK limited company

Awards and accreditations

Leaders of sustainability in business travel – Focus Travel Partnership

Online transactions

10%

Transactions

Air 38% | Hotel 24% | Rail 27% | Car 2% | MICE 7% Other 2%

Trips

Short-haul 60% | Long-haul 40%

Top destinations

Short-haul: UK, Germany, France, Turkey, Switzerland
Long-haul: USA, UAE, Australia, South Africa, Canada

Office locations

Kent

Association and network membership

Advantage Global Network, Advantage Travel Partnership, Focus Travel Partnership

Full-time equivalent staff

18

Average length of service

25 years

Average industry experience

30 years

ESG/CSR/DEI policies

• Environmental factors, including energy consumption, waste management and carbon footprint
• Social factors, including the company's impact on its employees, customers, suppliers and local community
• Diversity: The organisation commits to hiring and retaining a diverse workforce and creating an inclusive workplace culture that respects and values differences in race, ethnicity, gender, sexual orientation, age, religion, ability, and other identities
• Equity: The organisation commits to creating fair and just systems and processes that ensure everyone has equal access to opportunities, resources, and support
• Inclusion: The organisation commits to creating an environment where everyone feels valued, respected, and included, and where all voices are heard and represented

Online booking tools

Amadeus cytric

Expense management tools

Amadeus Cytric Expense

Other technology (I=in-house, T=third-party)

Air reshopping T 
Data visualisation T 
Disruption management I 
Meetings management I 
Mobile booking app T 
Mobile itinerary app T 
Personalised trip recommendation I 
Pre-trip approval T 
Profile management T 
Quality assurance I 
Sustainability reporting I 
Traveller tracking T 
Travel risk management T 
Unused ticket management I 

Other technology tools 

Carbon emission offsetting through Trees4Travel

Technology strategy 

Use third party technology 

NDC content 

Full NDC content in an offline environment though AirGateway and online through TravelFusion 

Biggest innovation of 2022 

Launched Sunways Sustainable Business Travel to capture customers' CO2 and offset this through UN Certified Carbon Credits and planting trees.  Launched online booking solution through Cytric and as an app in Microsoft Teams