TravelPerk

Key information

Companies using the tool Thousands of customers worldwide, from SMEs to large businesses, across all sectors and on every continent
Number of users/seats Not disclosed
Number of bookings handled annually Not disclosed
Total transaction volume annually Not disclosed
Frequency of updates Constantly updated
Type of company Online travel management platform
Main markets Global

Pricing model

Set-up fees No
Ongoing fixed costs No
Transaction fees Flat fee per booking

Content

Air TravelPerk offers GDS content via Amadeus; it does not direct connect to any airlines, but it does get NDC and low-cost carrier content via two aggregator partners. TravelPerk is provider agnostic and its goal is to bring more content and more value to the market with this approach.
Accommodation Hotel and other accommodation content comes from the Amadeus GDS as well as a Expedia, Booking.com and a number of bed banks.
Rail Multiple aggregators in Europe; Amtrak in the US. With the acquisition of Click Travel, TravelPerk is exploring new options.
Car Large selection of corporate car rental providers including Sixt, Hertz, Avis, EuropeCar. All content through the Amadeus GDS.
NDC and other direct connects Partnered with Lufthansa Group Airlines.

Key staff

Chief executive officer Avi Meir
Chief commercial officer JC Taunay-Bucalo
Chief financial officer Huw Slater
Chief product and technology officer Ross McNairn
VP sales EMEA Olivier Nairey

What the company says

TravelPerk markets its product as “the world’s leading business travel management platform.” The company prides itself on offering expansive multi-sourced content “across air, rail, car rental and accommodation.” It promotes “seven-star customer service” that is human-driven, “so you can get help from a real person – not a bot – when it counts.” The company highlights its FlexiPerk product, which allows customers to cancel bookings up to just two hours before departure and still receive a refund of the majority of the trip cost. It offers a carbon offsetting programme, GreenPerk, and recently launched an events management platform TravelPerk Events. Regarding the company’s most important innovation in 2021, TravelPerk execs pointed to TravelPerk Events. “The last two years have shown that the meetings that matter happen in person,” they said. “We created Events to meet this need in a hybrid working era, by providing a platform through which businesses can organise and manage company events including sales kick-off, offsites and seasonal company parties.”

What buyers say

One buyer said the best feature of TravelPerk was “the ability to cancel any trip and get a refund of 80 per cent on my cancelled journey,” while another liked the vast range of accommodation available through the tool. The tool scored high marks from buyers on air, accommodation and rail content, and buyers were mostly satisfied with account management and support. On the negative side, one US-based buyer said the tool and customer support was not as efficient in North America and other markets as it is in Europe. In Europe, one buyer said the tool suffered from slow integration with rail provider content. Another said that an online tool could “never replace the human touch.”

What consultants say

One consultant called this tool “an SME pure play” but also underscored how important TravelPerk has been as an option in that market segment, which is demanding straightforward tools, access to discounts and a net beneath their business travellers in terms of disruption support or other complications. Regarding the guaranteed refund strategy, one consultant said TravelPerk was “choosing to charge a little more on the fee and take a hit if they have to refund.” Consultants complimented the user experience in the technology itself, and praised TravelPerk for good coverage in Europe, but could not say whether the tool had adequate stress tests in the US market. None had TravelPerk involved in bids, but that was likely a function of the typical market segment this tool serves.