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Key people:
Ariel Cohen Chief executive officer
Ilan Twig Chief technology officer
Carlos Delatorre Chief revenue officer
Meagen Eisenberg Chief marketing officer
Thomas Tuchscherer Chief financial officer
Ciara McGovern Chief commercial officer
Danny Finkel Chief travel officer
Nina Herold Chief product officer
Nils Puhlman Chief security officer
Shaka Senghor Head of diversity, equity and inclusion
Main industry sectors: All sectors, all sizes
Other services: Expense, payments, reconciliation (spend management), group travel, personal travel
Type of company: Majority owned by venture capital
Transactions handled online: 100%
Office locations: Palo Alto, Amsterdam, Sydney
Association and network membership: The BTA
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Full-time equivalent staff: 800
Average length of service: 7 years
Average industry experience: 14 years
GDS: Amadeus, Sabre
Online booking tools: TripActions
Expense management tools: TripActions Liquid
NDC content: Yes
Biggest innovations in 2020: TripActions Liquid and TripActions Enterprise
The information below is paid for and provided by TripActions
TripActions is a modern corporate travel and spend solution that combines the latest AI-driven technology with high-end service. The single-platform solution seamlessly manages travel booking, itinerary management, corporate payments and expenses backed by unrivaled global inventory, to keep travelling employees safe, control costs, and save money. Best-in-class travel agents support each client with a mixture of experience and technology, providing a proactive, tailored service.
Discover traveller features and data insights designed for the safe return of travel
TripActions is trusted by more than 5,000 companies
“The switch to TripActions was easy and seamless. I wish we had switched to TripActions sooner.”
Christian Brink Frederiksen, CEO of Leapwork
Zoom centralised their global travel programme with TripActions to achieve 95% traveller adoption, NPS of +70 and full travel analytics across teams and offices.
“We’re a modern, fast-paced business and it didn’t make sense to have a travel process that was so antiquated.”
Leah Garwood-Gowers, Executive Assistant
Nilfisk switched to TripActions during the global pandemic for the cost visibility, travel agent support, and elegant booking experience that it had been searching for.
ARIEL COHEN
Chief executive officer,
TripActions
Ilan and I created TripActions in 2015 after spotting a gap in the market and realising a vision to transform the management of business travel, using a technology-first corporate travel platform. Combining a consumer-grade UX, data science, user-friendly design, and world-class service, our mission was to bring businesses and their employees the very best experience in business travel.
That mission expanded in 2020 with the launch of TripActions Liquid™ in the U.S., and launching in Europe soon. This unique spend management suite seamlessly pairs with our travel solution to give finance teams unprecedented visibility into all T&E spend.
And over the past 12 months, our global reach has expanded, as corporations have realigned their travel programmes and sought out more traveller-focused solutions. This has propelled TripActions to a number of Europe-based enterprise client wins, including Springer Nature, Primark, Advanced and, more recently, HEINEKEN.
Additionally, we have focussed our investment in Europe, appointing high-profile industry leaders and expanding our EMEA product offering to include EU rail, air, hotel, and car inventory, along with language localisation, sustainability controls, and carbon-impact reporting. We complemented this effort with our recent acquisition of Reed & Mackay, which brings high-touch service to those clients requiring additional support.
Throughout the pandemic and now, as business travel starts to resume, we continue to engage with clients to ensure our product suite evolves in line with customer demands – particularly around duty of care and sustainability, which are both high on most business's agendas. Our recently launched Return to Travel feature suite offers businesses and their travellers real-time data and industry-leading tools, such as a live traveller map and a digital health passport. New sustainability-focused features include granular emissions reporting and carbon-budgeting functionalities – all designed with the corporate traveller in mind and all essential tools to help navigate a return to business travel.
Discover the background to Europe’s multinational TMCs whose presence span the continent, read analysis of the UK, French and German TMC markets, and explore the mergers and acquisitions reshaping the industry
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