Wings Global Travel

COMPANY PROFILE

Key staff 

Colin Goldney, managing director, SVP Europe
Simon Dugan, head of business development, Europe
Cleide Santos, head of client services, Europe
Bengt Georgsen, country manager, Nordics

Main industry sectors

Charity and not for profit, chemical industries, defence and aerospace, engineering, financial and professional services, food, drink and tobacco, government and public sector, healthcare and pharmaceutical, information technology, manufacturing, oil and gas, shipping and fisheries, transport sector and logistics

Services in addition to business travel

Consultancy, group travel, incentives, leisure travel, meetings and events, passport and visa services, sustainability programmes, traveller wellbeing services, venue sourcing, VIP travel

Type of company

Private company (Wings Holdings Ltd)

Awards and accreditations

ISO 9001, ISO 27001

Online transactions

22%

Transactions

Air 55% | Hotel 25% | Rail 5% | Car 4% | MICE 10% | Other 1%

Trips

Short-haul 35% | Long-haul 65%

Top destinations

Short-haul: Aberdeen, Stavanger, London, Paris, Basel
Long-haul: New York, Dubai, Houston, Singapore, Boston

Office locations

London, Aberdeen, Amsterdam, Rio de Janeiro, Houston, Paphos, Stavanger, Luanda, Cairo, Maputo, Lagos, Johannesburg, Dubai, Manila and Singapore

Association and network membership

Advantage Travel Partnership, The BTA, GBTA

Full-time equivalent staff

63 Europe | 426 worldwide

Average length of service

8 years

Average industry experience

18 years

ESG/CSR/DEI policies

• Believes in giving back to communities. Each office serves a different community and Wings recognises and celebrates their different roots
• Runs multiple outreach and charity support programmes, proposed and led by colleagues
• Respects and embraces diversity
• Actively encourages the use of interdisciplinary teams from multiple offices across the world
• Wings’ equal opportunity policies, staff selection and recruitment policy and code of ethics and business conduct all explicitly note and celebrate the diverse backgrounds, viewpoints and interests of staff members, as well as those of clients and suppliers
• Wings rejects narrow definitions of ‘diversity’ as only pertaining to specific traits such as race, gender, social or economic background, sexual orientation or gender expression
• Wings stands strongly against any sort of arbitrary and unfair form of discrimination

GDS

Sabre, Amadeus

Online booking tools

Amadeus cytric, GetThere, SAP Concur, Thomalex

Expense management tools

Chrome River, SAP Concur, Zoho Expense

Other technology (I=in-house, T=third-party)

Air reshopping T 
Auditing I 
Business intelligence I 
Data visualisation I
Disruption management I 
Hotel reshopping T 
Meetings management T 
Mobile booking app I
Mobile itinerary app I
Peer benchmarking I 
Personalised trip recommendation I
Pre-trip approval T 
Profile management I
Quality assurance I 
Sustainability reporting I 
Traveller tracking I
Travel risk management T 
Unused ticket management T 

Technology strategy 

Strategy is to build proprietary technology and Wings has recently acquired tech company Alchimea and is actively looking to recruit people to join its tech hub in Cyprus 

NDC content 

Content through third party technology, Sabre

Biggest innovation of 2022 

Launch of Wings One unified global service platform which supports everything clients do online or through interactions with consultants. It provides access to content opportunities, fare and reservation data, traveller profiles, analytics and reporting tools, real-time notifications and more. Wings One integrates with third-party data sources through evolving standards like NDC and with existing online booking and expense management tools