FCM Travel

COMPANY PROFILE

Key staff

Marcus Eklund, global managing director
Alex Armstrong, global sales director
Jo Lloyd, global head of account management and consulting
Michel Rouse, chief product officer
Steve Norris, managing director, EMEA

Main industry sectors

Defence and aerospace, education, engineering, forestry, wood, pulp and paper, government and public sector, healthcare and pharmaceutical, information technology, manufacturing, media and entertainment, music and film touring, oil and gas, retail, shipping and fisheries, sport, telecoms and postal services, transport sector and logistics

Services in addition to business travel

Consultancy, group travel, incentives, meetings and events, sustainability programmes, venue sourcing, VIP travel

Type of company

Flight Centre Travel Group Limited

Awards and accreditations

• Travel Partner of the Year - Global TMC, Business Travel Awards 2022
• Europe’s Leading TMC for 10 years running, World Travel Awards

Office locations

Glasgow, London, Manchester, Dublin and in more than 95 countries worldwide

Association and network membership

The BTA, GBTA, ITM, NBTA, SBTA, VDR

Full-time equivalent staff

6,500 globally

Average length of service (years)

10+

ESG/CSR/DEI policies

• FCM Carbon Footprint Calculator takes in data from specific routes, airlines, and individual greenhouse gasses. FCM completely offsets its carbon emissions from staff travel
• Actively committed to addressing its corporate footprint by seeking out green initiatives to reduce waste, emissions and energy consumption 
• At the office, FCM uses energy-efficient sensor lighting, operates waste reduction and donates old computers and mobiles to charities for reuse
• FCM supports WomenWise, Healthwise and Brightness of Future initiatives
• Flight Centre Foundation has given back to communities over the years, including providing solar energy to lightless communities and funding appeals in natural disasters
• Flight Centre Travel Group is committed to improving inclusion, diversity and equity within the workplace
• Equality is one of FCM’s core values and it believes that no one should be discriminated against because of their age, ability, ethnicity, faith or belief, gender, gender identity and expression or sexual orientation. FCM is committed to creating a culture that supports and encourages the diverse voices of employees
• FCM aims to have a workplace in which every employee feels proud to be their authentic selves, has the opportunity to thrive and develop and feels that they belong

GDS

Amadeus

Online booking tools

Amadeus cytric, FCM Platform

Expense management tools

FCM Platform

Other technology (I=in-house, T=third-party)

Air reshopping I
Auditing I
Business intelligence I
Data visualisation I
Disruption management I
Hotel reshopping I
Meetings management I
Mobile booking app I
Mobile itinerary app I
Peer benchmarking I
Personalised trip recommendation I
Pre-trip approval I
Profile management I
Quality assurance I
Sustainability reporting I
Traveller tracking I
Travel risk management I
Unused ticket management I

Other technology

FCM Platform, available on desktop and mobile, caters for a number of integrations to deliver on multi-national and local needs. This omnichannel technology provides a comprehensive, globally consistent experience   

Technology strategy

FCM says its customers have experienced greater global consistency while delivering more control, duty of care, sustainability, and communications benefits. Throughout 2023, FCM Platform features will be updated using a blend of customer feedback and the latest technology to ensure a streamlined user experience. The development of features will include optional dashboards outlining traveller spend, emissions data, and relevant KPIs, plus the ability to sync itineraries to external calendars and trip-related alerts 

NDC content

Ongoing relationship with airlines and TP Connects to provide NDC to clients 

Biggest innovations of 2022

FCM Extension browser plugin that provides travellers with enhanced decision-making support