The Spotlight Series:

Travel Management Companies

Published: 27 February 2023

Essential partners to so many corporates yet simultaneously the source of much frustration, travel management companies sit in the centre of a complex and evolving ecosystem. In this BTN Europe Spotlight report, find out how TMCs are staffing up – or not – as business travel continues to recover, whether the subscription fee model is dead in the water, and how convoluted fees, supplier distribution strategies and opaque commercials continue to bug buyers.

SUBSCRIPTION FEES The jury is out

Heralded as one answer to TMCs’ plummeting revenue during times of disruption, the subscription fee model has to date had a lukewarm reception among buyers KEEP READING

RECRUITMENT Working it through

Almost a year has passed since business travel recovery began in earnest, so why are some TMCs still struggling with staffing and service levels, and is buyers' patience running out? KEEP READING

TMC FEES Charged up, part one

TMCs’ sometimes convoluted roster of fees is symptomatic of the multiple pressures they are facing, but should buyers be more sympathetic of their plight and even abandon the pursuit of transparency? KEEP READING

TMC FEES Charged up, part two

As supplier incentives decline and the proportion of TMCs' customer revenue grows, what does it mean for buyer relations and the quest for transparency? KEEP READING

REVIEW Assessing the status quo

Leaders of four business travel organisations – GEBTA, GlobalStar, Advantage and the BTA – deliver their respective assessments of the TMC market KEEP READING