Travel management companies play a pivotal role in facilitating corporate travel but, at the same time, can be a source of frustration for buyers and their travellers alike. In this report we delve into the intricate dynamics of the TMC-client relationship, illuminating both the vital contributions and persistent frustrations inherent in this symbiotic partnership.... Explore the report

Business travel's narrative is changing: while recovery was the watchword for so long, evolution and innovation now prevail. BTN Europe's 2024 Hotlist highlights the people, products and trends influencing the industry's new direction.... Explore the report

BTN Europe’s inaugural survey paints a picture of travel managers' evolving role and rewards. Fielded at a time of growing job complexity and increasing living costs, the survey reveals a challenging environment for travel managers in which respondents were almost equally divided between those who feel they are paid fairly for their responsibilities and those who don’t.... Explore the report

Have slowing room rate rises and more reliable hotel spend data made negotiating deals simpler, or is 2024 poised to present another unpredictable year for accommodation programmes? In this latest Spotlight Series report, we examine current hotel spend trends, assess the long-stay sector, and take a look at accommodation providers' sustainability credentials.... Explore the report

Discover how the business travel industry can – and must – up the ante on environmental, social and corporate governance. For the sake of the planet, and with the EU’s Corporate Sustainability Reporting Directive around the corner, companies must pay seriously close attention to the carbon emissions associated with their business travel activity. But ESG is about more than the environment – it's about people too, and that means embedding diversity, equity and inclusion in your travel programme and supply chain.... Explore the report

The latest instalment in BTN Europe's Spotlight Series gets to grips with the fragmented ground transport sector. Here we take a look at rail travel's sustainability credentials, the bookability of cross-border rail travel, and the emergence of tech and tools specialising in the provision of ‘first and last mile’ travel.... Explore the report

Welcome to the Business Travel News Academy – the managed travel industry’s only on-demand learning destination for anyone who touches business travel. This free, self-guided education series was developed for all expertise levels providing foundational knowledge for those new to the business and more granular topics for seasoned veterans looking to strengthen their skill set. Watch our seven-minute intro video, then choose the topics relevant to you.... Enroll now!

The annual report, now in its 27th year, provides an indispensable look at the leading TMCs in the UK, Germany, France, Spain, Italy and across the rest of Europe, plus a rundown of the leading networks and consortia. It features profiles of more than 120 organisations, as well as market analysis and the findings of a survey into TMCs' hope and expectations for the year ahead.... Explore the report

Business Travel News’ latest editorial research and analysis explores the increasing pressure to deliver on the business travel experience. We explore how buyers are measuring experience, managing suppliers and reacting with travel programme policies and solutions that resonate with their organisation’s business travellers and senior leadership. Plus, survey your own business travellers and benchmark your programme against your peers by using BTN’s Traveller Experience tool.... Explore the report

Do high fares and unpredictable volumes mean best practice for sourcing air travel remains pie in the sky? Is the departure of content from traditional distribution channels causing turbulence for corporate programmes? And which airlines are investing in their premium products and taking off with new routes? All these questions – and many more – are debated in BTN Europe’s latest Spotlight Series report.... Explore the report

Delivering airline, hotel, rail and other inventory from source to seasoned business traveller is a complex web of pipes and intermediaries – an ecosystem that is becoming ever-more intricate. Indeed, content fragmentation emerged as one of TMCs' biggest challenges in a recent Business Travel News survey. In this report you'll discover how corporate travel got where it is today, how the distribution landscape is shifting, and what the implications are for travel managers, TMCs and suppliers.... Explore the report

Essential partners to so many corporates yet simultaneously the source of much frustration, travel management companies sit in the centre of a complex and evolving ecosystem. In this BTN Europe Spotlight report, find out how TMCs are staffing up – or not – as business travel continues to recover, whether the subscription fee model is dead in the water, and how convoluted fees, supplier distribution strategies and opaque commercials continue to bug buyers.... Explore the report

The people, products, companies and trends driving change in the business travel industry... Discover the Hotlist

Technology permeates every corner of the business travel industry, binding together the many disparate partners, platforms and processes that comprise the ecosystem upon which we are so dependent. While some elements remain relatively static, others continue to evolve, and 2023 could herald significant developments in distribution and booking tools in particular.... Explore the report

In-person meetings are back in a big way but technology advancement for hybrid and virtual meeting platforms have changed the decision-tree for how (or whether) to plan and execute in-person events and whether they also include hybrid and virtual participants. How companies will determine their go, no-go policies and establish preferred partnerships and workflows is still a developing practice. In this issue, BTN explores next-generation practices of sourcing, managing and guiding organisations to the future.... Explore the report

Few areas of business travel are evolving as rapidly as that of payments and expenses, where new fintech players are entering the fray, while blockchain, AI and other technologies are enabling new processes, and even cryptocurrencies are joining the conversation. BTN Europe’s Smart Money report examines the latest trends and developments impacting corporate travel payments, from SCA and virtual cards to industry M&As.... Explore the report

There are few more urgent priorities for corporates right now than cutting their carbon emissions and, for many, that means targeting business travel as part of a wider mitigation strategy. In this report you’ll learn about the most effective steps organisations can take to reduce the environmental impact of their business travel activity: from travel reduction tactics and the pros and cons of carbon offsetting, to investing in sustainable aviation fuel and implementing internal carbon taxes and budgets. Discover what actions your peers are taking and explore a wealth of expert insight, no matter where you are on your own sustainable business travel journey.... Explore the report

In an increasingly complex global travel landscape, risk mitigation, duty of care and traveller wellbeing are now among corporates’ top priorities. This BTN Europe report examines the actions corporates are taking to ensure the health and safety of their travellers, as well as evolving approaches to approvals processes, traveller tracking and wellbeing, and how travel managers can balance driving compliance on the one hand with traveller centricity on the other.... Explore the report

Agile and less burdened by internal processes and decision-making than their larger counterparts, SMEs were first out of the blocks when international travel resumed. Now, as recovery continues, how can SMEs leverage their new-found influence to navigate new hurdles such as rising costs and industry disruption? This report examines SMEs’ evolving attitudes to business travel and provides guidance on how best to manage spend.... Explore the report

Travel management companies are emerging from two of the most challenging years they are ever likely to face and are now finding their way in an environment of new processes and expectations. This annual report, now in its 26th year, provides an indispensable look at the leading TMCs in the UK, Germany, France, Spain and Italy, plus a rundown of the leading networks and consortia, featuring profiles of more than 100 organisations, market analysis and the findings of a survey into travel manager sentiment regarding their travel management partners.... Explore the report

The BTN Group’s recent DE&I survey showed potential traction for diversity, equity and inclusion in managed business travel, but actionable specifics were difficult to pin down. That's not to say that industry appetite isn't there. Several interviewees – each of them a person of colour who has dealt with these issues personally – pointed out that companies are often reticent to give details around their activities or positions lest they're outed for falling short. To make real progress, however, the industry will have to take that risk and be willing to engage openly and transparently. Progress will be a long journey, but this report found a travel industry – both buyers and suppliers – taking some meaningful steps toward a diverse and equitable future.... Explore the report

Covid-19 swept across the world and changed the way we live, work and travel irrevocably. Right now, the business travel industry is finding its feet and adapting to a new environment in which the purpose of every trip is scrutinised and where opinion is firmly divided on when – and even if – 2019 travel volumes will ever return. This report revisits how the pandemic unfolded for our industry but, more importantly, considers the evolving role of the travel manager, identifies new travel policies and procedures, and examines the approaches of three corporates to rebooting business travel.... Explore the report

Looking for the latest average hotel rates in cities across Europe? Information on typical taxi fares between the airport and city centre? What about average meal costs? And destination risk scores? You'll find at right here in the Corporate Travel Index calculator, featuring data on all the above for the four quarters of 2021, enabling organisations to establish rate caps and per diems for their business travel programmes.... Explore the calculator

Appointing preferred suppliers and negotiating corporate rates has taken on a whole new dimension in 2022. Few organisations have any meaningful data fresher than 2019 activity and many do not even have a real grasp of their anticipated business travel volumes in 2022, let alone further ahead. This BTN Europe report examines current sourcing trends and preferences and will equip you and your team with the insight and advice they need to prepare for working with travel partners in a very different landscape.... Explore the guide

BTN Europe’s Essential Guide to Online Booking Tools arms you with the essential information, insight and advice needed to objectively review this complex market. Discover guidance on how to select and implement an online booking tool and explore profiles of leading OBT providers – featuring information on content, pricing models and user feedback from our survey of travel managers – and some of the emerging players.... Explore the guide

Discover BTN Europe's 2022 rundown of the people, products and trends shaping the business travel industry right now... Explore the Hotlist

Business travel is recovering but the way in which it is booked and managed is being more closely scrutinised than ever, with risk mitigation, duty of care and traveller wellbeing coming to the fore in an increasingly complex environment. This BTN Europe special report examines the actions corporates can take to boost the safety and wellbeing of their travellers, as well as exploring evolving approaches to approvals processes, traveller tracking and the privacy and moral issues around vaccination requirements and the concept of personal risk scores. As business travel gradually recovers, this report will help you hone your business travel programme and make it truly fit for purpose.... Explore the report

Exploring ground transport's critical role supporting corporate travel's post-pandemic recovery. There is renewed focus on ground transport as it facilitates early post-pandemic business travel recovery across Europe, with evolving travel policies and changing attitudes – and the data to back them up – documented throughout this special BTN Europe report. Read on to find out how the post-Covid triumvirate of sustainability, wellbeing and purposeful travel are impacting this sector, and the steps you and your company may need to consider when managing ground transport needs.... Explore the issue

BTN Europe's first issue dedicated to sustainable business travel: Learn how airlines, accommodation providers, ground transport suppliers and booking tools are facilitating greener business travel • Discover travel buyers' attitudes to sustainable travel – and their related responsibilities – in original BTN research • Case studies: find out how four organisations have transformed their corporate travel programmes in pursuit of their environmental goals • How can corporates optimise their supply chains and exert pressure on travel providers to take their responsibilities seriously?... Explore the issue

The essential annual guide to Europe's Leading Travel Management Companies. Featuring: The top pan-European TMCs • The UK's 54 largest TMCs • Germany's top 20 TMCs • France's 22 leading TMCs • The largest TMC networks in Europe • Market by market analysis • Databank featuring BTN Europe research... Keep Reading

BTN Europe produces two podcast series: Week in Review, a fortnightly panel discussion covering current industry trends and developments; and In Conversation With..., a one-to-one interview with senior figures from across the industry. All episodes from both series can be downloaded from the podcasts page or listened to using the embedded players. Alternatively, subscribe to the two series via Apple Podcasts, Spotify, Amazon Music and other platforms.... Listen now

The essential annual guide to the UK's top travel management companies.... Keep Reading