The Traveller Experience Index

Published: 23 May 2023

Business Travel News’ latest editorial research and analysis explores the increasing pressure to deliver on the business travel experience. We explore how buyers are measuring experience, managing suppliers and reacting with travel programme policies and solutions that resonate with their organisation’s business travellers and senior leadership. Plus, survey your own business travellers and benchmark your programme against your peers by using BTN’s Traveller Experience tool.

The business travel experienceBy Elizabeth West

WHY IT MATTERS: It’s tough out there right now and being a business traveller isn’t easy. How their... KEEP READING

Cultural signalsBy Angelique Platas

STRATEGY: Can a travel programme really deliver cultural value to an organisation?... KEEP READING

What is the measure of travel experience?By Mark Frary & Elizabeth West

METRICS: How can buyers quantify the business travel experience in order to improve it? It’s a tough... KEEP READING

Stop chasing the leisure experienceBy Michael B. Baker

Technology: Managed corporate travel has different objectives and requirements to leisure, so is it... KEEP READING

A blending opportunity?By Lauren Arena

TREND: By all accounts, travellers are increasingly mixing business and leisure. Could incorporating... KEEP READING

The voice of the business traveller

What's the biggest challenge around travelling for business right now? BTN documents the answers of... KEEP READING