American Express Global Business Travel has revealed that computing giant IBM will be the launch customer for its new accessibility platform for corporate travellers.
The TMC’s accessibility framework is designed to assist travellers with both visible and invisible disabilities on every stage of their journey.
This includes the Travellers Requiring Specialty Assistance (TRSA) desk, which gives access to a specialist team of consultants who are trained to understand and support travellers with accessibility needs.
The platform also captures specialised requirements from travellers who are willing to share their data and includes a channel for those who require assistance in booking or managing business travel.
Other innovations include the integration of accessibility-related solutions in both booking and travel management services, as well as allowing corporate clients to identify industry partnerships that can promote the needs of all their travellers.
Andrew Crawley, president of Amex GBT, said: “We are committed to an open environment that allows everyone to travel and succeed, so we were pleased when IBM asked us how we could help its community feel more comfortable when they book and travel.
“Our accessibility solution opens opportunities for many people who previously felt uncomfortable about getting on a plane or knowing they have the right accommodation. They now know we have their backs and can support them regardless of whether their disability is visible or invisible.”
Prashanth Kumar, director, global travel and expense, at IBM, added that the company “champions people with diverse abilities and the value they bring to the workplace”.
“This has been an integral part of our company culture in creating a more diverse workforce, enabling inclusivity and advocating for equity, both inside and outside IBM,” explained Kumar.
“The support of Amex GBT will help us reinforce our DE&I (diversity, equity and inclusion) commitments and, most importantly, provide increased assistance to employees with diverse abilities when they travel for business.”