The Qantas Group has appointed Andrew Glance as the new CEO for its loyalty business unit following the resignation of current Qantas Loyalty CEO Olivia Wirth in October 2023.
Glance, who will transition into his new role next month, is currently the executive manager of commercial partnerships and Qantas Business Rewards, having worked across a number of senior roles in the Australian carrier’s Loyalty business since 2016.
Prior to that he held senior finance positions, ranging from flight operations to inflight services, since joining the carrier in 2002.
Commenting on the appointment, Qantas Group CEO Vanessa Hudson said: “Over the past few years, Andrew has done an outstanding job in leading the growth of points-earning opportunities for members, particularly through financial services, which has strengthened the programme overall.
“In the process, he’s developed a very strong understanding of what drives success for loyalty, both for our customers and commercial partners,” she said.
Hudson added that members of the carrier’s Frequent Flyers programme have access to up to 5 million reward seats “and late last year we invested heavily in making more available during the European summer”.
“We’re working on some more improvements that we expect to announce in coming months, which we think will be very well received by our millions of members,” she said.
Glance added: “Qantas Loyalty is a fantastic business that delivers a lot of value to its members and corporate partners, and I look forward to leading the team to build on that.”